When customers can't read their own statements, they can't manage their own money.
Disclosures, account statements, and lending documents are how people interact with their finances. Federal law requires these to be accessible — and banks are explicitly named as places of public accommodation.
Regulatory landscape
Financial institutions operate under several overlapping accessibility requirements. Here is the regulatory landscape.
ADA Title III
Banks, credit unions, and financial service providers are classified as places of public accommodation. All customer-facing communications — including digital documents — must be accessible.
Section 508
Applies to documents produced by or for federal financial regulators (FDIC, OCC, CFPB, SEC). Institutions that submit materials to these bodies may need conformant documents.
CFPB guidance
The Consumer Financial Protection Bureau has issued guidance emphasizing that consumer disclosures must be usable by people with disabilities. This covers mortgage disclosures, credit card agreements, and account statements.
State regulations
Several states have enacted additional requirements for financial communications. New York, California, and Massachusetts have been particularly active in this area.
Common document types
Financial institutions produce high volumes of recurring documents. These are the most common types and the accessibility issues each one presents.
Account statements
Produced monthly or quarterly at scale. Tables showing transactions, balances, and fees need proper header associations so screen readers can identify each value.
Loan disclosures
Closing disclosures, Truth in Lending statements, and loan estimates contain critical financial information in structured tables and labeled fields.
Privacy notices
Annual privacy notices required under Gramm-Leach-Bliley. Often formatted as dense, multi-column layouts that need proper reading order and structure.
Annual & shareholder reports
Long-form documents with financial tables, charts, and narrative sections. Figures need alt text and tables need complete header markup.
Customer correspondence
Letters, notices, and account communications generated from templates. Consistent template remediation ensures every output is conformant.
Compliance & regulatory filings
Call reports, CRA disclosures, and other regulatory submissions. Proper structure ensures these are navigable and reviewable by all stakeholders.
Where we focus
Financial services has distinct remediation needs: high-volume recurring documents, strict formatting requirements, and sensitive data. Here is where we focus.
High-volume recurring documents
Statements and notices generated monthly for thousands of accounts follow consistent templates. We remediate the template once and apply it across every output.
Financial table repair
Transaction tables, amortization schedules, and fee breakdowns require precise header-to-data associations. We handle multi-level headers, spanning cells, and nested tables.
Template-based remediation
When documents share a layout (same template, different data), corrections compound. Each fix improves future documents of the same type automatically.
Secure processing
Documents are processed in isolated environments, encrypted in transit and at rest, and automatically deleted after delivery. No document data is retained for training.
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Related reading
DOJ Title II Compliance Guide
Everything you need to know about the April 2026 deadline.
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